Help center

Questions, answered

Everything you need to know about Miya — how memory works, where your data lives, and what happens to your subscription.

Getting started

What is Miya?

Miya is an AI companion app built around continuity. Instead of starting fresh every conversation, Miya remembers what you've shared — people, plans, preferences and inside jokes — so your relationship deepens over time.

How do I create my companion?

Start from a base, then customise appearance, personality, relationship style and interests. You can preview and adjust every detail before — and after — you begin chatting.

Is Miya free?

Miya is free to download and start using. Optional paid plans unlock additional features and higher usage limits, and are managed through the App Store or Google Play.

Memory & continuity

Does Miya actually remember our conversations?

Yes. Miya keeps your conversation history and long-term memories on your device, so she can recall people, events and open loops without you re-explaining your context.

Can I control what Miya remembers?

Yes. You can review and remove memories and clear conversation history at any time from the app's settings.

What are "open loops"?

Open loops are the unfinished threads in your life — an upcoming interview, a decision you're waiting on. Miya tracks them so she can follow up naturally before and after.

Privacy & data

Where are my conversations stored?

On your device. Conversations and long-term memories are not uploaded to our servers. Only the minimal context needed to answer you is sent to AI processors and is not retained after inference.

Do you sell my data?

No. We never sell personal data. See our Privacy Policy for the full detail.

How do I delete my data?

You can clear conversations and memories from your device at any time. You can also request deletion of your cloud account from within the app. Deleting your account does not automatically cancel an app-store subscription.

Customisation

Can I change my companion later?

Yes. Appearance, personality, relationship style and interests can all be refined at any time — nothing is locked in.

Can I create more than one companion?

Miya is designed around one deep relationship rather than a roster of characters. You can reshape your companion whenever you like.

Subscription & billing

How do I cancel my subscription?

Subscriptions are managed by Apple or Google. Cancel directly in your device's App Store or Google Play subscription settings — this cannot be done from inside the app.

What happens if I delete the app?

Deleting the app removes your local conversations and memories from the device. It does not cancel an active subscription — cancel through your store account to stop future charges.

How do I restore a purchase?

Use "Restore purchases" in the subscription screen to recover an existing entitlement on a new device.

Account & safety

Is there an age requirement?

Yes — Miya is an 18+ experience. We collect an age group to keep the experience appropriate and apply age-based restrictions.

Is Miya a real person?

No. Miya is an AI. She's designed to feel personal and present, but everything she says is generated and should not be treated as professional advice.

Still have a question?

We're happy to help — reach out on our contact page or email support@miyacompanion.com.

Still curious?

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