Account
Delete your account
How to delete your Miya account, your server-side data and the data on your phone.
On this page
This page explains how to delete your Miya account and data. Miya keeps your chats, memories, companions and media on your device; our servers hold only a pseudonymous device account, subscription status and usage records (see the Privacy Policy).
1. Delete your account in the app
- Open Miya and go to Settings → Account.
- Tap Delete account… and confirm.
- Your server-side account enters a 14-day grace period, during which you can cancel the deletion on the same screen. After that, your account, device, session, subscription, usage and content-report records are permanently deleted during the next scheduled sweep. Billing audit records required by tax law are kept without your account identifiers.
2. Delete your local data
Deleting the server account does not touch data on your phone. To remove it, use Settings → Security & privacy → Your data → Delete all data in the app, then uninstall Miya. Encrypted backups you exported must be deleted by you.
3. If you no longer have the app
Email lukasz.b@lumizone.pl or support@miyacompanion.com with the subject “Delete my Miya account” and include your Miya Account ID (shown in the app under Account) or the store order number of your subscription, so we can find the account. We confirm deletion within one month. Never send us your session token or API keys.
4. Your subscription
Deleting your account does not cancel an App Store or Google Play subscription. Cancel it in your store account: Apple · Google Play.